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Roseanne and Consumer Complaints

We are in the homestretch before finals!  Good luck everyone!

Roseanne The Complete Series

Topic coming to us this past week include:

And, an in-depth look at some conversations we’ve had via IM, in person, through email, or over the phone:

Question:  Hi, I was wondering if data sets were available electronically from the library?

 Answer:  We have a guide to finding datasets that are either freely available online or are available through DePaul’s subscription resources: Statistics & Data

Question: I am trying to find some research about the level of customer dissatisfaction arising from services from local service providers like home repair or auto repair etc.

 Answer: You could start by looking for articles on the topic in the database Business Source Complete, using the terms auto* repair (the asterisk looks for all endings of the word like automobile, automotive, etc.) OR plumbing, combined with the terms "customer satisfaction" OR "consumer complaints."  You could also search for articles about reviews in Yelp or on a service like Angie’s List.  And, definitely check the Better Business Bureau for information.  You'll find a trove of material and statistics on business complaints.

This Week in Reference:  November 9 – November 15, 2014

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